Meko Privacy Policy

1.1 This Privacy Policy explains how Meko Team ("Meko," "we," "us," or "our") collects, uses, stores, discloses, and protects your personal data when you use our intelligent social relationship analysis application (the "App") and related services (collectively, the "Services").

1.2 This Policy is governed by the Personal Data Protection Act (PDPA) of Singapore and other applicable data protection laws. By using our Services, you consent to the practices described in this Privacy Policy.

1.3 We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

2.1 We collect several types of information when you use our Services, including:

2.1.1 Personal Identification Information

When you register for an account, we may collect personal information such as your name, email address, phone number, and other identifiers that allow us to contact you.

2.1.2 User Content

When you use our Services, you may submit chat screenshots, text descriptions of interactions, and other content (collectively, "User Content") for analysis. This User Content may contain personal data about you or others mentioned in your submissions.

2.1.3 Usage Data

We automatically collect information about how you access and use our Services, including:

• Your interaction with features, functions, and content of the App
• Date and time of your use of the Services
• Duration of your sessions
• Features you use and frequency of use
• AI insights and recommendations you view or implement

2.1.4 Device Information

We collect information about the device you use to access our Services, including:

• Device model and manufacturer
• Operating system and version
• Unique device identifiers (e.g., IMEI, UUID)
• Network information and IP address
• Mobile network provider
• Hardware settings and specifications

3.1 We use the information we collect for the following purposes:

3.1.1 Providing and Improving Services

To operate, maintain, and improve our App and Services, including analyzing User Content to provide relationship advice, communication guidance, and conflict resolution solutions tailored to your needs.

3.1.2 AI Technology Development

To train, develop, and improve our artificial intelligence algorithms and models, ensuring accurate and useful insights while maintaining user privacy through anonymization techniques.

3.1.3 Personalization

To personalize your experience by tailoring content, recommendations, and features based on your usage patterns and preferences.

3.1.4 Communication

To communicate with you about your account, provide customer support, send important updates about the Services, and respond to your inquiries sent to feedbackmekohelp@outlook.com.

3.1.5 Security and Compliance

To protect the security and integrity of our Services, prevent fraud, illegal activities, and violations of our User Agreement, and comply with applicable laws and regulatory requirements in Singapore.

4.1 We do not sell your personal data to third parties. We may share your information in the following limited circumstances:

4.1.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Services, such as cloud hosting providers, data analytics services, and customer support platforms. These providers are contractually obligated to protect your information and use it only to provide services on our behalf.

4.1.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety or the safety of others, investigate fraud, or respond to a government request.

4.1.3 Business Transfers

In the event of a merger, acquisition, bankruptcy, or other business transaction involving Meko, your information may be transferred as part of the assets involved in such transaction, provided that the receiving party agrees to protect your information in accordance with this Privacy Policy.

4.1.4 Anonymized Data

We may share anonymized, aggregated data that does not identify you personally for research, marketing, or other legitimate business purposes.

5.1 We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by law.

5.2 Account information is retained as long as your account is active. If you delete your account, we will retain your information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements, after which it will be anonymized or securely deleted.

5.3 User Content submitted for analysis is retained for 90 days from the date of submission, unless you request its earlier deletion, after which it is either anonymized for algorithm improvement or securely deleted.

6.1 We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Encryption of data in transit and at rest using industry-standard protocols
• Secure access controls and authentication mechanisms
• Regular security audits and vulnerability assessments
• Employee training on data protection and security practices
• Secure storage infrastructure with access restrictions

6.2 While we take reasonable measures to protect your information, no method of transmission over the Internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security of your data and disclaim liability for unauthorized access to or use of your information.

7.1 Under the Personal Data Protection Act of Singapore, you have certain rights regarding your personal data, including:

7.1.1 Access and Correction

You have the right to request access to the personal data we hold about you and to request correction of any inaccurate or incomplete data.

7.1.2 Withdrawal of Consent

You may withdraw your consent to our collection, use, or disclosure of your personal data at any time, subject to legal or contractual restrictions. Please note that withdrawal of consent may affect your ability to use certain features of our Services.

7.1.3 Data Deletion

You may request deletion of your personal data, subject to our legal obligations to retain certain information.

7.1.4 Data Portability

You may request a copy of your personal data in a structured, machine-readable format where technically feasible.

7.2 How to Exercise Your Rights

To exercise any of these rights, please submit a request to us at feedbackmekohelp@outlook.com. We will respond to your request within 30 days of receipt, as required by Singapore law.

8.1 Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by Meko. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of these third parties. We encourage you to review the privacy policies of any third-party services you access.

9.1 We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this Policy.

9.2 We encourage you to review this Privacy Policy periodically. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Policy.

10.1 Our Services are not intended for children under the age of 13. We do not knowingly collect personal data from children under 13. If we become aware that we have collected personal data from a child under 13 without parental consent, we will take steps to delete such information.

10.2 For users between 13 and 18 years of age, parental or legal guardian consent is required to use our Services, as specified in our User Agreement.

11.1 If you have any questions, comments, or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer at:

Email: feedbackmekohelp@outlook.com

Address:Singapore